Terms and Conditions

Last updated: February 23, 2026

Program Name

Silver SMS — NYC Community Resource Concierge

Description

Silver SMS is a free text message service that connects people in New York City with community resources including food pantries, shelters, warming centers, clinics, and legal aid. Text us what you need and we reply with the nearest matching resource.

Message Frequency

You will receive one reply per message you send. Silver SMS does not send unsolicited messages, recurring messages, or marketing. Message frequency depends entirely on your usage.

Message and Data Rates

Message and data rates may apply. Silver does not charge for the service, but your carrier's standard messaging rates apply.

Help

Text HELP for assistance. You can also contact us at johan@silver.is or visit silver.is for more information.

Opt-Out

Text STOP at any time to stop receiving messages from Silver SMS. You will receive a confirmation message and no further messages will be sent.

Supported Carriers

Silver SMS is available on all major U.S. carriers.

Liability

Silver SMS provides community resource information as a public service. We make every effort to keep resource data accurate but cannot guarantee availability, hours, or services at any listed location. In an emergency, call 911. For general city services, call 311.

Privacy

See our Privacy Policy for details on how we handle your data.

Contact

Johan Michalove
Michalove LLC
johan@silver.is